Get verified on Lunavia
Verification protects everyone on the platform — operators, guides, and travelers. Here's exactly what you need and why.
Why verification matters
Lunavia uses identity verification (KYC/KYB) to create a trusted ecosystem where everyone operates transparently.
Trust & Safety
Verified accounts earn higher trust scores, get priority in matching, and access more features.
Financial Protection
Verification is required before handling escrow payments — protecting both operators and guides.
Regulatory Compliance
Tourism regulations require licensed operators and guides. Verification ensures legal compliance.
Operator Verification
Know Your Business (KYB) verification confirms your legal business status. Requirements depend on your operator category.
Licensed Tour Operator
Highest trust tier — up to 90 trust points
Also required: Business Registration Number + Tour Operator License Number
Travel Agency
Mid trust tier — up to 70 trust points
Also required: Business Registration Number
Sole Proprietor
Entry tier — up to 50 trust points
No business documents required. You can verify with just your company logo. However, your trust score will start lower than verified companies.
You can upgrade your operator category later by submitting business documents as your company grows.
Guide Verification
Know Your Customer (KYC) verification confirms your identity and professional credentials as a tour guide.
Licensed Guide
Can operate as main guide on all tours
Also required: Guide License Number
Intern (Sub-guide)
Can only be assigned as sub-guide
No guide license required for interns. You can upgrade to a licensed guide by submitting your license card later.
Document Requirements
To ensure smooth processing, please follow these guidelines when uploading documents.
📄 Accepted Formats
✅ Quality Guidelines
- Maximum file size: 10MB per file
- Documents must be clearly readable — no blur
- All four corners of the document must be visible
- No editing, cropping important info, or watermarks
- Color scans preferred over black & white
- Translated documents must be certified/notarized
Review Process
What happens after you submit your documents.
Submit
Upload required documents and fill in your details
~5 minUnder Review
Our team reviews your documents for authenticity
1–3 business daysApproved
Your account is verified and trust score updated
InstantGo Live
Start publishing tours or applying to guide
Immediate💡 If your submission is rejected
You'll receive a notification with the reason for rejection. Common reasons include: blurry documents, expired IDs, or missing required files. You can resubmit as many times as needed — there's no penalty for resubmission.
Ready to get verified?
Create your account and complete verification to start operating on Lunavia. It only takes a few minutes.