Tour Health System
Real-time monitoring for every active tour. Like flight operations status for airlines — Lunavia gives operators and admins instant visibility into tour execution health.
Your tour's vital signs
Tour Health is a real-time monitoring system that tracks every active tour's operational status. It combines multiple signals — start time, segment progress, incidents, and guide activity — into a single health score and status.
Think of it like a hospital patient monitor: when everything is green, your tour is running smoothly. When signals go yellow or red, you know exactly what's wrong and can act immediately.
Health Score (0–100)
Each tour receives a real-time composite score from five weighted factors. Computed on-demand from actual execution data — nothing self-reported.
Segment Progress
Are tour segments being completed at the expected pace? Compares actual check-in progress against time elapsed.
Start Delay
Did the tour start on time? Late starts cascade into other problems.
Skipped Segments
Were any tour segments skipped? Skipping segments means tourists miss planned experiences.
Incidents
Are there open incidents on this tour? Severity matters.
Guide Reliability
Is the guide actively checking in? Long silence during a tour is a risk signal.
Four Health Zones
Health scores map to four status zones. Each zone triggers different levels of visibility and alerts on the Command Center.
Tour is running on schedule. All segments on track, guide active, no incidents. No action needed.
Slight delays or missed check-ins. Worth monitoring but likely recoverable. Shows as yellow on Command Center.
Significant delays, guide unresponsive, or multiple issues. Operator should intervene. Alert system may trigger notifications.
Tour has serious operational issues. Immediate action required — may involve SOS broadcast, guide replacement, or incident escalation.
Five Operational States
Beyond the numeric score, each tour has a categorical state based on real events. States follow a priority system — higher-severity states override lower ones.
TourHealth.stateMachine.states.healthy.desc
Warning signals detected — may escalate without intervention
Tour started late — confirmed delay in execution timeline
Active incident reported — requires resolution
Emergency — SOS broadcast triggered for urgent guide replacement
Higher-priority states always override lower ones. A tour with both an incident and a delay shows as INCIDENT.
Who sees Tour Health?
Different roles see different views — all based on the same real-time data.
Command Center — see all today's tours with health status
Health counts: how many healthy, at-risk, incident
Can drill into individual tour health factors
System-wide health dashboard
Flagged tours across all operators
SOS/incident escalation management
Automated monitoring of health scores
Triggers notifications on state changes
Escalates critical tours to admins
Integrated with
Tour Health connects to other Lunavia systems for automated responses.
Run tours with confidence
Tour Health is included in all plans. Start monitoring your operations in real-time.